Snapchat’s CEO Evan Spiegel’s disinterest in expanding the business to “poor countries” like India has mistakenly make the citizen to vent out there anger on the online e-commerce portal by rating it poorly on both Google Play Store and Apple’s App store. The rating of the popular app dropped to a “single star” from an apparent “five star” on the App Store.
According to the app info on App Store, the “Customer Ratings” of the current version of the app was “single star” (based on 6,099 ratings) and all versions rating was “one and half star” (based on 9,527 ratings) as on Sunday morning.
The rating for the app on Android Play Store was “four star” (based on 11,932,996 ratings).
Indians did not take the comment lightly and took to social media to lash out at the statement from the CEO. As the ratings of the app dropped, the criticism of the CEO and the app increased.
Several users have also unistalled the app. US-based news website Variety on Saturday quoted Snapchat’s former employee Anthony Pompliano as saying that Spiegel in September 2015 told him that:
“The app is only for rich people. I don’t want to expand into poor countries like India and Spain”.
The company has since denied the remarks stating, through its attorneys:
“The simple fact is that he (Pompliano) knows exactly nothing about Snap’s current metrics. He and his lawyers are — not to put too fine a point on matters — just making things up,”The attorneys termed Pompliano a “disgruntled employee fired for poor performance”.
While citizens were right to grill Spiegel’s app for his inflammatory comment, it has come to light that the Indian e-commerce portal Snapdeal has been caught in the crossfire.
Many Indians who never installed or have uninstalled the picture-sharing application after the comment went to Google Play and Apple’s App store, and mistakenly down-rated Snapdeal instead of Snapchat.
As more people deleted the e-commerce app by mistake, Snapdeal co-founder Kunal Bahl also stepped in and said, “Peopl asking us to make a statement that @snapdeal is not @snapchat was possibly the last thing I thought I would ever need to do.”
Some users even took the trouble of explaining how the two applications were not the same and that Snapchat was not even an Indian company. Unlike last time when Snapdeal was grilled on social media over an Aamir Khan comment, this time the anger and criticism it was showered with were for Snapchat.
This incident gives a clear picture of how everyone – with or without knowledge on the issue – makes it a habit of reacting on a subject without even knowing the details properly.
This Snapdeal-Snapchat fiasco is an apt example of why people should not take action on the basis of half-baked knowledge.